Your First Visit
Our commitment to you
At Hunter Plastic Surgery we appreciate that your time is valuable. We commit to running as close to schedule as possible and to providing you with the information you require to make an informed decision about your health. Please assist us by completing your medical history as best as you can, prepare a list of questions and bring any scans or x-rays relating to the surgery.
Can I bring a friend?
Of course, many patients find they want to bring an adult friend or family member, although others prefer to come alone.
Can I bring my children?
No. Plastic Surgery is an adult service and we ask that children under 12 are not brought with you to any appointments at Hunter Plastic Surgery before, during or after your procedure. That ensures that Dr Moncrieff and our team are able to provide you with a valuable consultation without distractions. We also have sensitive medical equipment in our clinic which is not always compatible with curious minds and hands which have led to safety, sterility and privacy issues in the past.
If you have not arranged care outside the clinic for children and this results in the requirement to change your appointment, our normal cancellation policy applies (requiring 2 full working days notice).
Do I need a referral?
A referral from your local GP is a good idea if you are seeing Dr Moncrieff as it will allow you to claim part of the cost of your consultation from Medicare. It also means that many common cosmetic operations which have medical benefits (such as breast reductions and tummy tucks) may attract a modest Medicare rebate.
What if I need to cancel or change my appointment?
Given the high demand for consultations, we ask that patients give us at least 2 full working days notice (by phone – 4920 7700) if they are not going to be able to attend at their scheduled time to allow us to contact people on our wait-list to reallocate the time.
If appointments are cancelled or rescheduled by the patient with less than 2 full working days notice they will attract a charge of the full consultation fee. For cosmetic surgery and Renew patients, this will result in the forfeiture of their consultation fee ($250 for cosmetic surgery, and up to $100 for Renew Medispa appointments). We reserve the right to decline requests to subsequently rebook for the same patient.
What should I bring to my consultation?
- your referral (if you have one)
- your Medicare card
- your private health insurance card if applicable
- your “Consultation form – medical history” form and the “Visiting Hunter Plastic Surgery” document you were sent after you booked your consultation
- is also a good idea to write a list of any questions that you may have and bring it with you on the day.
It is strongly encouraged that you learn a little about your procedure of interest prior to first consultation by referring to the information about common procedures under the Procedures tab. Many of the cosmetic procedures feature a 3D Animation which provides a good insight into the way in which concerns may be addressed through treatment.
What happens during my first consultation?
Dr Moncrieff will discuss your medical history and current concerns. He will also discuss your surgical and non-surgical options including risks and potential benefits.
What happens after my consultation?
Our Administration Team will prepare a quote for you reflecting the options available and send it to you after your consultation. The quote will include information about how to book your procedure in if you decide to go ahead. Our surgeons do not discuss fees as their focus is on providing excellent medical care and surgical outcomes so we invite you to discuss pricing with our Administration Team.
We usually ask that you attend a second consultation if you want to proceed with surgery which is free of charge. This allows time for you to consider all the information you have been given, prepare questions and conduct your own research.
We always welcome back existing patients, including those who wish to have new procedures after positive experiences with us. Returning patients should be aware that they may require a new referral (GP referrals expire after a year and specialist referrals expire after 3 months). If the consultation is about a new procedure or is booked 12 months after discharge from a previous procedure, a new consultation fee will be charged.